Washing machine
E18: Water not draining
Blocked pump filter, kinked hose or failed drain pump.

Likely causes
- 1
Blocked pump filter
Most likelyCoins, hair, lint or small items collect in the filter behind the service flap.
- 2
Kinked or blocked drain hose
CommonA bent hose or blocked standpipe prevents draining.
- 3
Failed drain pump
CommonThe pump hums but does not move water, or does not run.
- 4
Control board or wiring
Less likelyThe board does not send power to the pump.
Safe checks you can try first
Switch the appliance off at the wall and wait two minutes before checking filters or hoses. Never open the appliance housing or touch internal wiring. If water or burning smells are present, stop and call us.